Privacy Policy

Last updated: January 15, 2025

FieldFix ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use:

  • The FieldFix web application
  • The FieldFix Progressive Web App (PWA)
  • The FieldFix website, marketing pages, and support portal
  • Any related services, diagnostics, or features

By using FieldFix, you agree to the practices described in this Privacy Policy.

If you do not agree with this Policy, please discontinue use of FieldFix.

1. Information We Collect

We collect information to operate FieldFix, improve performance, provide diagnostics, and process subscriptions.

1.1 Information You Provide Directly

When you create or use an account, you may provide:

  • Email address
  • Password (encrypted and never visible to us)
  • Machine details (make, model, year, serial number, hours)
  • Service records
  • Vendor and service center information
  • Notes, attachments, categories, tags
  • Diagnostic descriptions and error codes
  • Uploaded images (machine photos, issue/repair photos)
  • Expense and cost information

1.2 Payment Information

FieldFix does not store or process payment information.

All payment activity is handled through Lemon Squeezy, a PCI-compliant payment processor.

1.3 Automatically Collected Data

  • Device type, browser type, and operating system
  • IP address (anonymized where possible)
  • Pages visited and time on page
  • Referral source

2. How We Use Your Information

  • Provide and operate the FieldFix platform
  • Deliver AI-powered diagnostics and troubleshooting
  • Process subscriptions and payments via Lemon Squeezy
  • Send transactional emails (subscription updates, password resets)
  • Improve FieldFix features and performance
  • Respond to support requests
  • Detect abuse or security threats

3. Data Sharing

We do not sell, rent, or trade your personal information.

We may share data with:

  • Google Gemini — for AI diagnostics (machine details, symptoms, photos)
  • Supabase — for authentication and database storage
  • Lemon Squeezy — for payment processing
  • Vercel — for hosting and analytics

4. Data Retention

We retain your data for as long as your account is active. Upon account deletion, personal data is permanently removed within 30 days unless required by law.

5. Your Rights

  • Access, correct, or delete your personal data
  • Export your data
  • Opt out of marketing emails
  • Request account deletion

To exercise these rights, contact us at support@fieldfix.ai

6. Contact Us

If you have questions about this Privacy Policy, contact us at:

support@fieldfix.ai