Find answers, learn workflows, and troubleshoot issues so you can keep your machines running and downtime low.
Guides, FAQs, and troubleshooting for getting the most out of FieldFix.
Account setup, logging in, and installing FieldFix on mobile.
Adding machines, updating hours, tags, and attachments.
How to submit issues, upload images, and read diagnostic reports.
Logging expenses and understanding cost-per-hour charts.
Tracking service history and managing vendors.
Plan limits, upgrading, downgrading, and cancellations.
Fix common issues with diagnostics, uploads, and login.
How FieldFix handles data privacy and security.
FieldFix is a fleet and equipment management platform designed for heavy equipment owners, operators, and service technicians.
It helps you:
This section walks you through the essentials so you can get set up fast.
To get started with FieldFix:
You'll be automatically placed on the Free Plan with up to 3 machines.
You can upgrade at any time through the Billing page inside your dashboard.
FieldFix is a web app that installs like a mobile app. This gives you faster loading, an app icon, and a smoother experience in the field.
FieldFix is now accessible like a regular app — no App Store required.
After logging in, you'll land on your Dashboard, where you can:
The Dashboard is your command center for everything.
To add your first piece of equipment:
Your machine is now live in your fleet and ready for tracking + diagnostics.
Keeping hours updated helps FieldFix give accurate cost-per-hour and maintenance insights.
To update hours:
FieldFix automatically timestamps the update so you always know when it was last logged.
FieldFix organizes data into clear sections on each machine:
You don't need spreadsheets or multiple apps anymore — everything is centralized.
If you're brand new:
Most users are fully onboarded in under 10 minutes.
If you get stuck, the FieldFix chatbot or Help Center articles can walk you through any workflow.
You can also contact support anytime if something isn't working as expected.
The Machines & Equipment section is where you manage everything related to your fleet: machine details, images, hours, service history, expenses, and attachments.
FieldFix is designed to replace spreadsheets and notes with a single, organized system.
To add a new piece of equipment:
Your machine will appear on the dashboard with quick-access buttons for expenses, diagnostics, and details.
Each machine supports up to 3 uploaded photos. These help the AI better understand your machine during diagnostics and make your fleet easier to visually manage.
You can:
Supported up to 8MB per image.
Accurate machine hours ensure your:
…all stay correct.
To update hours:
FieldFix automatically logs the update time.
When creating or editing a machine, you can add:
Tags help filter, sort, and organize large fleets.
Each machine has a dedicated details page with multiple tabs:
Shows:
Visual breakdowns of:
Charts update instantly as you add data.
Here you can:
Every expense automatically contributes to the machine's cost-per-hour calculation.
Use notes to store:
Notes include timestamps and can be edited or deleted.
This tab tracks all maintenance history, including:
Each service record stores:
Attachments (mulchers, buckets, augers, blades, etc.) can be added and tracked like regular machines.
You can track:
Treat them as independent tracked items within your fleet.
To update machine info:
Changes update instantly across all views.
When deleting a machine, the following data is permanently removed:
⚠️ This cannot be undone, so only delete a machine if you no longer need any associated data.
Your FieldFix plan determines how many machines you can add:
Attempting to add more than your plan allows will provide an upgrade prompt.
FieldFix includes a powerful AI-driven diagnostic system designed to help operators, mechanics, and fleet managers identify equipment issues faster. You describe the problem — and FieldFix generates a structured diagnosis with probable causes, tools needed, repair steps, time estimates, and safety warnings.
AI Diagnostics do not replace a professional mechanic, but they give you a strong head start in troubleshooting.
FieldFix will process everything and redirect you to the Diagnostic Results page.
FieldFix can analyze images (up to 8MB) using Gemini 2.0 Flash Exp, improving accuracy for problems like:
Tip: Upload a clear, well-lit image with the problem area centered.
The more detail you provide, the better the results. Here's what the AI works best with:
"Bobcat T770, 2019. Engine surges under load. Happens after 30 mins of operation. No smoke. DEF system was serviced last month. Codes U00303121 and U00433707."
"Machine acting weird."
Include when possible:
Each report includes the following sections:
A quick explanation of the most likely root cause.
Displayed as a percentage based on the quality of your input.
A list of possible causes, ordered from most to least likely. Each includes a mini description and confidence score.
A checklist of tools commonly needed for the repair or inspection.
Clear instructions for what to check and how to address the issue.
Low and high-end estimate based on typical shop rates and parts pricing.
Labor time range to complete the likely repair.
Scenarios where you should shut down the machine immediately or call a mechanic.
After the report is generated, you can ask the AI:
This gives you real-time troubleshooting without rewriting your issue.
FieldFix blends multiple intelligence layers:
This produces a deeper, more accurate diagnostic than a generic AI or chatbot.
AI is helpful, but not perfect. It may struggle with:
For safety-critical systems (brakes, rollover issues, hydraulic failures), always consult a professional.
If you ran the diagnostic on a saved machine:
If you ran it manually (without selecting a machine), the report is saved to your account but not tied to a machine.
You can delete an individual diagnostic from inside the diagnostic view. Deleting it removes:
This action cannot be undone.
FieldFix gives you a clear, real-time understanding of what each machine actually costs to run. Every expense you log—from fuel to major repairs—updates the machine's cost-per-hour and provides insights that help reduce downtime and operating costs.
This section explains how expenses work, how to add them, and how FieldFix transforms them into actionable data.
To add an expense:
Expenses appear immediately in the expense list and update all charts.
FieldFix includes categories tailored to heavy equipment:
Each category contributes differently to cost tracking and analytics.
To modify an expense:
To delete an expense:
⚠️ Deleting an expense permanently removes it from cost-per-hour calculations.
FieldFix automatically calculates the machine's true cost per hour using:
The formula updates automatically as you log new entries.
Cost per hour = (Total lifetime expenses) ÷ (Total machine hours)
This shows you the realistic operating cost of each machine—not just fuel and repairs, but the full ownership cost.
FieldFix includes multiple interactive charts found under the Charts tab for each machine.
Visual breakdown by category:
Helps you see spending spikes or recurring patterns.
Shows how your cost per hour increases or stabilizes over time as expenses accumulate.
This helps answer questions like:
Breakdown of total expenses by category.
Useful for identifying major cost drivers, such as:
To maintain accurate numbers:
The more detailed your logs, the better your analytics.
Many operators underestimate fuel costs. FieldFix helps you track:
This makes it easy to compare fuel efficiency across machines.
Any Service Log cost is automatically added to expenses.
You do not need to add the cost twice.
This includes:
If a service event has a cost associated with it, FieldFix counts it toward lifetime expenses.
If your machine has a loan or lease:
This ensures your ownership cost is fully captured.
If you rent a machine:
Rental machines generate accurate cost-per-hour numbers just like owned machines.
Deleting a machine permanently deletes:
So make sure you truly no longer need it before deleting.
FieldFix helps answer fleet questions like:
These insights are only possible when expenses are logged consistently.
FieldFix includes a full maintenance tracking system that logs repairs, preventative maintenance, wear items, and any work performed on your equipment. Service Logs help you understand the true history of each machine, reduce downtime, and identify patterns before they become costly failures.
Service Centers let you manage shops, dealers, and vendors involved in your fleet maintenance.
Each service entry includes:
This gives you a complete chronological history of a machine's upkeep.
The event appears in the machine's service history immediately.
Each service category has its own color so you can recognize patterns at a glance:
Repairs → Red
Preventative Maintenance → Yellow
Diagnostics → Blue
Fluid Services → Teal
Wear Items → Orange
These colors are reflected across the log, charts, and analytics.
When you add a service event with a cost, it is automatically included in:
No need to add the cost twice — FieldFix handles it for you.
To edit:
To delete:
⚠️ This permanently removes the service record and its associated cost from expenses.
Good service logging prevents expensive surprises later.
The Service Centers section lets you build your own directory of:
When you add a service event, you can link it directly to one of these centers.
Your new center will appear in the directory and be selectable during service events.
Tags help categorize each shop's specialties. Examples:
Electrical
Hydraulic Systems
Engine Diagnostics
Field Repair
Welding/Fabrication
Undercarriage
Oil & Fluid Services
Use tags to quickly choose the right shop for each type of repair.
Each center has a clean "business card" style profile containing:
These profiles help keep all vendor info organized and accessible.
To edit:
To delete:
⚠️ Deleting a service center does not delete any past service history. Those events will still show the shop name exactly as it was at the time of service.
When adding a service event:
FieldFix automatically tracks:
Over time, this gives you a clear picture of which vendors deliver the best value.
FieldFix helps identify:
This transforms raw service entries into real decision-making power.
FieldFix offers three subscription tiers designed for operators, small businesses, and large fleets. Your plan determines how many machines you can manage, along with access to unlimited diagnostics, service logs, expense tracking, and vendor management.
This section explains subscription limits, how billing works, how to upgrade or downgrade, and what happens when you cancel.
$0
$19/month
$49/month
Your subscription determines how many machines you can add—everything else is fully unlocked across all plans.
When adding a machine, FieldFix checks your current plan:
If you hit your limit, you'll see a prompt to upgrade your plan.
To upgrade:
Your new plan activates instantly. Upgrading allows immediate access to additional machine slots.
You can downgrade anytime, but only if you're within the machine limits of the new plan.
Examples:
Moving from Industry → Operator
You must have 10 machines or fewer
Moving from Operator → Free
You must have 3 machines or fewer
If you exceed the limit, FieldFix will tell you how many machines must be removed before downgrading.
Downgrading takes effect at the end of your current billing cycle.
The Billing page shows:
All billing is managed securely through Lemon Squeezy.
FieldFix handles subscriptions through Lemon Squeezy, a PCI-compliant billing service.
Lemon Squeezy manages:
FieldFix never stores payment information.
You can view or download invoices through the Lemon Squeezy customer portal:
Invoices automatically include business name, plan, and renewal information.
If you decide to cancel:
Need help with billing? Contact us at billing@fieldfix.ai
⚠️ When you cancel, your account and all data are permanently deleted, including:
FieldFix does not retain or archive deleted data.
After cancellation:
This ensures strict data privacy and security.
To update account information:
Your login details update instantly.
Click the Logout button from the sidebar menu. FieldFix clears your session and redirects you to the sign-in page.
If you delete your account manually:
Typically no, but you can contact support if something went wrong with billing.
Yearly billing is not yet available, but may be added in the future.
Currently FieldFix is single-user only. Multi-user support may be added in a future update.
No — all users get the same AI features.
If something isn't working as expected in FieldFix, this section helps you quickly identify the cause and get back on track.
Below are the most common issues users experience and how to fix them.
Possible causes:
How to fix it:
If the issue persists, contact support.
Common causes:
Solutions:
If you still can't log in, use "Forgot Password" to reset your credentials.
Possible causes:
Fix steps:
If diagnostics consistently fail, contact support with the machine make/model and problem text.
Causes:
Fix:
If the issue repeats, send support the diagnostic ID so we can inspect it.
Causes:
Fix:
FieldFix updates charts in real time — no extra syncing required.
Causes:
Fix:
If expenses still won't save, contact support with details.
Causes:
Fix:
Causes:
Fix:
FieldFix is optimized for modern browsers like Chrome, Safari, and Edge.
Common issues:
Fix:
If billing does not update after a few minutes, reach out to support.
Fix for iPhone:
Fix for Android:
If you deleted your subscription or account, all data is immediately and permanently removed:
FieldFix cannot restore deleted data — this is for user privacy and security.
If you can't find your issue here:
We're here to help you keep your machines running with minimal downtime.
FieldFix is built with modern, enterprise-grade security practices to ensure that your fleet data, diagnostic reports, service history, and billing details remain safe, private, and fully under your control.
We do not sell user data, share fleet information, or store payment details on our servers.
This section explains how FieldFix protects your information at every level.
FieldFix uses Supabase Row-Level Security, ensuring each user can only access their own:
Other users cannot see or access your fleet data — even internally.
Every database query automatically filters by your user ID. This guarantees that no two accounts can overlap or view each other's records.
FieldFix uses secure email/password authentication backed by Supabase.
Security features include:
FieldFix never sees or stores your raw password — only encrypted hashes.
FieldFix does not store or process payment details.
All billing is handled by Lemon Squeezy, a PCI-compliant payment processor.
Lemon Squeezy manages:
All financial data is encrypted and secured on their platform.
Images uploaded for machines or diagnostics are stored in Supabase Storage, which provides:
No images are publicly accessible without explicit permission.
All communication between your device and FieldFix servers uses TLS 1.2+, preventing data interception.
All stored data — including text, numbers, and images — is encrypted inside Supabase-managed Postgres & Storage systems.
Diagnostics use Google Gemini models through secure API keys stored server-side. User diagnostic text and images are sent directly to Google's secure servers, not to third-party logging tools.
Your fleet data is not used to train any AI models.
All API keys (Gemini, Search, Lemon Squeezy, Supabase) are stored in server-side environment variables and never exposed to the client.
We take deletion seriously.
When you cancel your subscription or delete your account:
…are immediately and permanently deleted.
We do not archive, retain, or back up user data after deletion.
This ensures full privacy and compliance with modern data standards.
FieldFix team members cannot access your account or view your data without:
FieldFix does not use internal dashboards to browse user data.
All support access is logged and monitored.
FieldFix uses:
All infrastructure providers follow strict industry security standards.
This ensures uptime and data consistency without exposing user data.
FieldFix does not:
We only store data required to operate the platform.
You can confidently store:
…knowing that everything is secure, encrypted, isolated, and fully under your control.